DESKTOP SUPPORT

Desktop support and services refer to the technical assistance provided by IT professionals to end-users such as employees of an organization. This is primarily focused on supporting desktop computers, laptops, and other personal devices that employees use for work purposes.

Desktop support aims to provide end-users with quick and effective solutions to any technical issues they may face while using their devices. This could include hardware issues like a malfunctioning keyboard or software problems such as difficulty in installing updates or running applications. Desktop support technicians may also assist with network connectivity issues and help troubleshoot remote access problems.

Desktop Support Services :

• Installation of software applications
• Troubleshooting hardware/software malfunctions
• User account management
• Provisioning new devices for employees
• Data backup processes

The goal is to ensure that the technology used by employees functions efficiently, allowing them to focus on their core responsibilities without being hindered by IT-related challenges.